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Customer Service

OnlyFactoryDirect's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. If you have any, please contact us at customerservice@onlyfactorydirect.com or call OFD Toll Free at (800) 910-3575 Monday through Friday, 9am to 5pm PST.

Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.

If we receive your payment before 2pm PST on a standard business day, we will ship that day. If we receive your payment after 2pm PST, on the weekend or a major holiday, it will ship the very next standard business day. To view the status of an order and/or obtain your tracking number, enter the confirmation number below and click Go!

Customer Testimonials

From Bill Dickinson with Joyfullsounds about Podium Pro Audio's PP1202A and PP1002A powered speakers.
These are amazing! I just purchased a 12in Pro Audio's and 10in Pro Audio, the sound quality, the power and no noise puts these units at the top! I'm sponsoring a "Praise Day" the 17th Oct., there are 14 bands 21 solo artist, signed up for time slots chior directors, Worship Leaders,Praise Leaders... its big and always growing. With these new speaker sys. plus my Phonic Power Mixers we will have SOUND!!!, I also use Pevy's 8ch. Mixers and thats all that is needed for a outstanding powerful sound sys. Nobody here in S. W. OK. knows anything about you, I'd like to help change that on Oct 17th!
Many Thanks!!

In His Service,
Joyfullsounds.com
Bill Dickinson

From Jeff L. about Podium Pro Audio's PP1502A powered speakers.
I bought 8 PODIUM DJ-PA 15", the best sounding speakers I've ever had and I have had Klipsh speakers. Unreal bass, bass that knocked pictures off the wall in the apartment building next door, about 10 feet away from my house, with the speakers inside my house. They came right over and told me so, in no uncertain terms.
Unparalleled lightening fast support from some really great people!

From Steve H. about Podium Pro Audio's powered PP1202A and 1502A speakers.
I had the opportunity yesterday to play the pair of PP1202A's I got for a few hours yesterday and they are the real deal. The sound is just awesome,the quality is outstanding and compares to systems costing much more. I just got in my PP1502 speakers in and they are awesome. As you know I bought the PP1202A last month and they are equally as good. These are without question excellent quality products and I could not even think of spending for a mackie or JBL when I have you guys. The sound of these and the quality is just outstanding and I feel these items are among the best purchases I have ever made. I do not know how you sell such quality for so little. I know people question on the web how you do it and say they must be junk but I Have done this for years and If I was in the market for a mackie or JBL I would buy yours anyday as they are an outstanding value.
Thanks again,
Steve H.

From Scott C. about Podium Pro Audio's PP1501A powered speakers.
I am writing to inform you that I have received the speakers and tested them to my complete satisfaction. I really must stress how impressed I am at your level of service and quality of product which are both nothing short of perfect. In particular, the Podium Pro 15" active speakers are among the finest I have ever heard, and come with more features than any competitor - name brand or otherwise. The power is incredible, the clarity is sharp, the bass is deep and rich, and all the extras (handles, wheels, casing, amplifier connections, etc.) far exceeded my wildest expectations. Needless to say, by the time you receive this email, very positive feedback will have been left for you.

Thank you once again and I cannot wait to do business with you in the

From Brian F. about Podium Pro Audio's PPB12 3-way speakers.
I received my PPB12 speakers and must say I am impressed. The construction is rock-solid and they definitely can handle the power. At first the dual 1/4" jacks were confusing, but I guess they are there for a reason. I use the one on the left to feed the speaker. I suppose the other one is a pass-through jack for other speakers but I am not 100% sure. One thing I noticed about the sound is they really start thumping as the volume gets louder. You definitely want to drive these with a 100 Watt per channel amp or better. I could only hear crackling distortion when my EQ had the highs up to max. When driven with a slightly increased treble setting they sing nice and clear. The mids are clear as well. These are good for home entertainment as well as sound reinforcement outside in noisy conditions. Thanks!

From Tom Patrick and the Short of Breath Band about Podium Pro Audio's TRAP15 2-way speakers.
I recived my Podium Pro Audio 15" Trapezoid Pro Audio Speaker yesterday 7-32-09 and we used them last night at practice. I bought these as add-ons for our Peavey SP-2 mains as we do alot of out door gigs. I hooked them up and set them on top of the Peaveys and the sound was incredible for cheepie speakers, the horns have a better sound than the peaveys and we wound up just running the Peaveys just as subs. I admit I was leary because of the price but this product is just as good as any other high dollar mains out there. If you post this on the reviews, maybe it will put other decisions like mine at ease. For the money you cant beat the product.
Tom Patrick, Graham, Texas
Short of Breath Band
shortofbreathband.com

From Greg B. in Canada about Podium Pro Audio's 1500C 3-way speakers.
I just wanted to let you know that I am extremely happy with the 1500C speakers I have received. I especially want to thank Sasha and Randall for all of their help. Your customer service is excellent! I'm sure I'll be a return customer.
Thank you!

From Scott G. about Podium Pro Audio's PPT12C speakers.
I ordered two Podium Pro PA speakers (PPT12C) and I could not be any more pleased. One thing that blew me away was the 12" woofer. When I play music, I have to have deep bass. The bass on these speakers is very intense and full. I couldn't believe woofers had that much power. Also, the crossover made me hear highs that is usually only heard with headphones. The clarity is unbelievable. Overall, the speakers went above and beyond my expectations. I will be doing business with you guys again real soon! I happily give you permission to post this review. I think everyone should know the amount of bass the speakers put out. I'm very impressed.
Thank you OnlyFactoryDirect!
Scott G.

From James O. about Podium Pro Audio's TRAP12 speakers.
THANK YOU! ! ! Theses have got to be the BEST value AND Sounding speakers in this or MUCH HIGHER Price ranges. We use them both as Monitors for bigger shows and Reh. And we use them as Mains for Smaller shows . We use an 800 watt PA ( 800 mains or 400/400 ) and they handle all the power we push at them . If you are looking for a GREAT sounding practice/Small Gig/Monitor speaker STOP LOOKING AND BUY THESE! ! ! !

Stone ( Bass Player "SHINE" Orlando FL )

From John W. about Podium Pro Audio's 1500C speakers and OFD.
Buy everything you can from these guys before they realize how great their product is! I not only value a company by the quality of their product, but also their service when problems happen, as they can with anybody. I had a similar UPS disaster as mentioned by others, but was also worried about whether I bought the right speakers (3 way or 2 way). They were going to do whatever it took to make me happy and changed my order twice before it came, without complaint. I did not get what I paid for, I got what I should have been paying 3-4 times what I did. I had these speakers checked by the local Midwest expert on factory audio service & repair (Located outside Kansas City) that works with & services every audio product made. He could not believe what I paid! My 3 way speakers have made my Karaoke system the envy of all my Karaoke friends. I am not kidding people, buy everything you can! Heck, buy anything and if you decide you don’t want it sell it in a garage sale for twice what you paid. I'm a very satisfied customer!!

From Kevin M. about Podium Pro Audio's Trap15 speakers.
These speakers rock my whole neighborhood. Hands-down the best deal I could find. I have already recommended OnlyFactoryDirect to all my friends that like loud rock-n-roll. I can't thank you guys enough for the great deal.

From John K. about Podium Pro Audio's 1500C speakers.
I bought a pair of concert speakers from Only Factory Direct, and I couldn't be happier with them. The price was right, the speakers are loud, and they sound good. I couldn't imagine getting this good of a product elsewhere for a similar cost. I was also very satisfied with Only Factory Direct's customer service. I recieved my speakers very quickly. However, UPS damaged them. A few of the plastic corners used to stack the speakers were cracked. Only Factory Direct mailed me replacement parts, free of charge. I also recieved the replacement parts very quickly. I would most certainly do business with them again.

From Blair E. about Podium Pro Audio's PPSUB18 subwoofers.
OFD, I bought a pair of these to allow us to play an outdoor concert on July 4th, I was out of town the prior week on business so the first time I saw or used them was that day (July 4th). These absolutely blew me away with the sound. Well constructed, well engineered, they ROCKED with the Active Crossover sending 600 Hz and lower. We high-fived each other when we heard them. A lot of other subs require 300 Hz as a ceiling, but these actually sounded better with the extra freq on top. We had a Crown driving these at 1500w a side and these never showed any sign of not being able to handle that kind of power. We did notice clipping of the Crown at full bore so we backed the Crown off a little (7/8 of max) and at that level no clipping, no distortion and Loud as all get out. Friends of mine have unpowered Yorkies and these sounded as good or better (granted, there are lots of variables in that statement). So, excellent price, excellent shipping to meet a tight schedule and excellent product to meet a big demand, I am extremely pleased with OnlyFactoryDirect.

From Bill S. about Podium Pro Audio's PP121 Home Subwoofers.
I have been playing music for a long time, since 1959. I put these speakers in a Randall Commander 2, 200 watt RMS amp, Randall's version of a Fender Twin Reverb, and they sound great, GREAT! I play jazz, blues, classic rock, and in church. Over the years, I have used Utahs, Jensen, Celestion, and Eminence speakers. These are right up there. Thanks for great speakers and an unbelievable price!

From Ron D. about Podium Pro Audio's PP101 Home Subwoofers.
I am writing to you for the reason of how happy I am with the 10" speakers you sent me. I have had my Bose 501's for about for about 21 years and to me there the best speakers ever made. I lost one about 6 months ago, the foam edging deteriorated and I re-foamed it only to find that the coil was fried. I was searching online for replacement Bose and I contacted Bose company. They told me that the driver itself was not serviceable any more. Unhappy with there reply I searched online for replacement. Yes i could get used 501s, but chances are they would need work also. I searched for 10 inch drivers and found your store. The speaker fit perfectly. I tested for few hours, and since i have original Bose left out of a pair I can honestly say they sound better than the original drivers. I was very happy to see how the speakers were packaged, I of course made UPS driver wait until I opened and found no damage. I appreciate the timely delivery of speakers.

From Robert about Theater Solutions TSS8C speakers, TSLCR5 center, RT500 subwoofer and OFD.
I want to thank you for your very helpful input on the correct speakers for my home stereo. I told Sasha on the phone that 90 percent of my listening will be stereo music, cd's, mp3's etc and very little surround sound, but when I do use surround sound I want to make sure it is very high quality as well. I have heard a lot of in ceiling that are ok for surround but just won't handle high volume music. I had done quite a bit of research for affordable in ceiling and in wall speakers that would handle both music and surround. There are literally 100's of choices. Locally I shopped live demo's of Klipsch and Niles. Upon Sasha's recommendation I purchased from you four Theater Solutions 8 inch ceiling (TSS8C), one in wall center (TSLCR5) and one 12 inch 500 watt subwoofer (RT500). Thank you, these are EXACTLY what I was looking for. The sound is absolutely amazing. I turn my music up very loud at times and the sound is incredible. Great highs great lows and no distortion. I have used the surround on a couple of movies and again all I can say is amazing. This entire setup, 5 speakers and 1 sub was easily 80 percent less than the "high end" name brands and I believe every bit the sound quality. I just moved in and only a couple of people have seen my setup. The ones that have listened to them will be buying their system from you.
Thanks again for the valuable input and prompt service.
Robert B.
Las Vegas, NV

From Richard H. about Theater Solutions products.
Now let it be said we are not audio enthusiasts by any stretch of the imagination but we do like to watch plenty of DVD's. Having hooked up 3 of Theater Solutions TSLCR5 center channel speakers as front left, right and center; 2 of Theater Solutions TSS8C 'in ceiling' symphony 8" speakers as surround left and right; 2 of Theater Solutions TSS8W 'in wall' symphony 8" speakers as rear left and right; and the RT350 powered sub... all to a Denon 1908 amp and a Sharp d64 52" lcd and we're really pleased.
Many Thanks

From Dan D. about Theater Solutions TS80W In Wall Speakers.
I just tested the speakers and they totally ROCK!!! Before I bought your product I had bought another pair from a different online seller with similar specs. They were taking a lot of time to send them and did not respond to my e-mails, so I decided to cancel my order with them and dispute the purchase. Once the dispute process started they shipped the speakers but this was after I bought your product. I tested them side by side and yours blew them out of the water. They can't even compete. I am totally satisfied and will be a return customer of onlyfactorydirect. You guys truly are one of the best online sellers. I appreciate your great customer service.

From Madjack about Theater Solutions RT350 subwoofer.
Regarding the RT350 Subwoofer I bought from Factory Direct, I spent many hours looking at different brands of subwoofers on the internet comparing features and cost. I finally decided on the RT350 from Factory Direct. As cheap as they sell these subs compared to other manufactures, I was very leary, as to the quality of them. I emailed them a few times, they responded very quickly and told me what I needed to know. I thought what the heck, I'll give it a try. I recieved it, hooked it up according to their "line level" instructions, and was very dis-satisfied with it, as it put out less bass than my 75 watt sub that I previously had hooked in to my surround sound system. I called them and talked with Sasha, explaining the situation to her, she was very concerned and helpful and offered to exchange it for the larger RT500 unit and just pay the difference. I than mentioned that I should maybe hook it up at "speaker level" and also try a different RCA cord and see if that would make a difference. I picked up a 6' split RCA cord to replace the cord that they send out with their units. I hooked it up with the new cord and that is all it took, I had all kinds of bass! It sounded great. I ended up hooking it up at "speaker level" and also connected the new RCA cord, I had to turn the volume down! I highly reccommend these people, I definetaly would buy more of their products.
Madjack

From Jeff about Theater Solutions RT350 subwoofer.
The subwoofer works great! I watched the Dark Knight last night and the explosions were fantastic. I'm very happy with my purchase.
Thanks, Jeff

From Judd about Theater Solutions RT500 subwoofer.
Hi Randall...those 12" subwoofers kick ass. My stereo system has a subwoofer output that made connection fast an easy. Setting the bass level was easy also. The auto shut-off is a feature that cannot be beat. My classic rock and Sirius never sounded so good. I received the speakers the following day after payment was made. Surprised the heck out of me.
Thank you very much, Judd

From Sharon about Theater Solutions 4R4G rock speakers.
I placed an order for 4 granite type rock speakers. We got the speakers, and let me tell you...THEY ARE WONDERFUL!!! What amazing customer service!!! I'm so very impressed with your company. I own a business in the Las Vegas area, and will recommend you to everyone I know. In this recession we are in, the businesses that exceed their customer's expectations will not only survive but prosper.
Thank you again.

From Tony about Theater Solutions outdoor speakers.
I ordered the theater solutions outdoor speakers. I was a little skeptekal at first and why not, outdoor speakers for 36 bucks when every one else wanted over 200 dollars for the same ones. I unpacked the speakers and noticed how well they where packed. I also loved the mounting brackets for the speakers. I hooked them up to an old mini system I had and the sound is outstanding. Freinds and neighbors love them and all ask where I got them.

Looking forward to ordering more from your company.
Thanks Tony

From Donald G. about car audio speaker enclosures.
I just received my sub woofer box and I couldn't be more pleased ! It is much better than I had expected. I will be doing business with you again!

Thanks Donald

From Bob W. about Sycho Sounds Deranged 12" woofers.
I recently bought a pair of your AWESOME Sycho Sound's Deranged 12" Deluxe Automotive Subwoofers . I have to say that these things are the absolute nicest woofers I've ever bought and the price was even better! You guys rock and I'll recommend you to all my friends. Thanks for all of your help and most of all thanks for making deals like this possible to the general public!

From Klee P. about OnlyFactoryDirect customer service.
I want to compliment the support I received recently by onlyfactorydirect. I purchased a dual source, 4 zone speaker selector switcher with volume controls over 2 years ago for a friend. We had only used 2 zones of the speaker selector box until this week, and everything worked fine. We added 2 pairs of speakers to the final 2 zones just this past week. Unfortunately, I found there was a problem with one of the plug in wire connectors on one of these zones. I looked up the purchase on Paypal and contacted onlyfactorydirect for some tech support. Unbelievably, I was relieved to hear that they would send me a replacement part asap, and if that did not correct the issue, a brand new box would be sent to me! Then, they thanked me for being a customer! I received the replacement part just 2 days later, and all is well. Thank you, I certainly would look forward to purchasing from you in the future,

From Larry S. about OnlyFactoryDirect Customer Service.
I purchased a 4 speaker selector with individual volume controls. My son and I hooked it up and I couldn't get enough volume through my speakers without forcing the receiver into the "protection" mode. A few emails later, after the guys at OFD tried to figure out what was wrong, they sent me a replacement. My sons hooked up the new one and it worked. Compare that to your experiences with other retailers. I regret that I don't have a lot of speaker needs so I could continue to do business with OFD.
Suggestion for them: Branch out to other products. I would buy anything I needed from OFD if they sold it.

With thanks for a great experience,
Larry

From Paul L. about OnlyFactoryDirect.
Just wanted to let future buyers know how great you guys are at OnlyFactoryDirect.com. Your customer service was top notch and extremely friendly. Everyone I talked to was very knowledgable about the product you sell and always willing to help with any questions that I had. After my purchase I received a tracking number in my email almost immediately. Shipping was very quick and packaging was excellent. Do not hesitate to buy from this online seller. A+ all across the board!!!

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Sasha, Randall and Jesse help you find the perfect products.

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Authorized Eminence Pro Woofers Dealer - - - - - Authorized Podium Pro Audio Speakers Dealer - - - - - Authorized Mackie Pro Speakers Dealer - - - - - Authorized Monster Pro Cables Dealer - - - - - Authorized Sycho Sound Car Audio Dealer - - - - - Authorized Tapco Pro Speakers Dealer - - - - - Authorized Theater Solutions Home Audio Dealer

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